COVID-19 :  Volunteer response for Culter and Cults, Bieldside & Milltimber (CBM)

23rd March 2020

Helping people at increased risk

We know that many people are providing ad hoc support to friends and neighbours.  Please continue to do this; it is so important.  As a resilience team, what we want to do is provide some formal back-stopping, both to identify people who may fall in to the gaps and to ensure that everyone at increased risk is known and monitored and helped as required.

Registering as a person at increased risk

If you consider yourself to be in this category, please use this form to register your details

Many people who may wish to register will not have a computer or smartphone.  If that applies to you, please ask someone you trust to do it for you.  This person will also record their own details.  When we first make contact we will confirm all these details.

If you know someone who may be at increased risk, please contact them to explain this registration scheme and ask if they would like to register.  You can then record the details on their behalf.  If a stranger offers to do this, if you can please decline and contact someone you trust to do it for you instead.

We will also have some phone numbers you can call to register ASAP.

Next steps

The immediate need is to compile these registers, with appropriate safeguards in place.  The initial monitoring will take the form of a daily phone call from one of our volunteers.  The security word (password) you use to register will be very important, as our volunteers will use this to confirm that the call is genuine.  If you receive a call from a stranger claiming to be from the resilience team, and they do not use the password, please hang up.

On the first call by a volunteer to the resident, they will introduce themselves and quote the agreed password. They will then verify the details on the form. On every subsequent call they will quote the password to validate that they are genuine.


If you wish to volunteer, please use our standard resilience volunteer form.

 Please note that there is a core team of people who manage the community resilience programme.  They will have access to the details you provide.  We are very concerned about safeguarding when dealing with vulnerable people and so we will be ensuring that all volunteers are known to at least one of us.  We hope you understand the need for this.    In case someone is not known, we will contact you ASAP to get a few more details.  We will be asking volunteers if they can participate in the monitoring by phone call initially, but many will also be helping with other activities.

We will advise volunteers of the protocols for providing practical assistance (shopping etc.) shortly.

Thank you for your willingness to help,
The Resilience Team

Community Resilience General Plan

Culter has Community Resilience Plan which is available to download here. Paper copies can also be obtained from Culter Library. The plan has information on what to do in emergencies such as severe weather, flooding, and so on. Please download it and read it. Any comments or suggestions would be welcome.

There is also a Household Emergency Plan for you to download for your own use.

A key part of our community resilience is the network of volunteers. These are local residents who provide their time, skills, hospitality etc. as and when the need arises. Volunteers can help with a range of tasks such as transport, moving sandbags, delivery of emergency supplies, checking on vulnerable residents, clearing snow, providing accommodation, assisting at the reception centres.

Many people do this on an informal basis, helping neighbours and those they know but we need a roster of people who would be available to be mobilised on a more formalised, structured basis. Would you be willing to help out in this way? Do you have any relevant skills or equipment that you think might be of help in an emergency? If so, we would like to hear from you. You can read more about the role of volunteers in the resilience plan itself.

If you would like to volunteer, please complete the online form by clicking here. If you prefer, you can download a paper form here or pick one up at the library. Please return paper forms to the library.

All information provided will be treated confidentially and in line with the Data Protection Act.

Flood Risk Information 

Some properties in Culter have, in recent years, been at risk from flooding. The following information may prove useful to those who may be affected. 


The UK government has introduced something called ‘Floodre’ which helps to provide recommendations for obtaining a competitive insurance quote and also recommends some insurers to approach:- click here.

Property Protection Flood Grant

Aberdeen City Council provides some funding for flood protection for your property. For information on how to apply, click here.

Download Resilience Documents